Returns & Exchanges
At Sennheiser México, we are committed to your audio satisfaction. If you are not completely satisfied with your purchase, you may return your electronics within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the products in their original Sennheiser packaging, ensuring all accessories, manuals, and cables are included to avoid restocking fees.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within Mexico.
Quality Inspection and Refund
Once our technical team verifies the condition of the returned unit, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing